Request for refund from Edgars

Good day On this side of the country (Free State:Bloemfontein) we are experiencing the problem with the issue of our parents been mislead by the agents in the Edgars Stores.My mom went to Edgars Stores for Shopping,whilst he was busy shopping ,he met a boy by the name of Nkosingiphile Memela in the store who promised her the gift vouchers which she had to sign for. This boy indicated to my mom that she has already received the voucher on the account,hence she had to sign,this incident happened on the month of 11 August 2017. She then received the letter from Edgars Financial Service : Parent Funeral Policy,indicating that she has app**** for Parent Funeral policy which indicates that the Parents funeral policy has been effect from 18 August 2017 (probably because of the SAPO).

My mom then continued to make regular payments for her Edgars Clothing Store,only to find out that this Parent Funeral Policy has been debited on her Edgars Account.On the 24 October 2017,we went to Loch-Logan Branch to enquire about the payments that we have been doing however the balance does not decrease.We were told that she has taken the Parent Funeral Policy,which has been fully effective as from August 2017. The Loch-Logan Branch indicated that we should go to the Down-Town Branch were according to the records the agent is working and that were he trigged my mom.We went to the Down-Town Branch which assisted with the closing of the Parent Funeral Policy and when it came to the refund they referred us back to Loch-Logan Branch.

Then 02-November we went to Loch Logan Branch,which requested that they firstly needed to check whether my mom did sign for this product. It was found that she did sign digitally:

- However,our question is how can my mom take Parent Funeral Policy whilst her parents are no more -Secondly,who is responsible for the refunding of the 3 months that she paid.

Hope you will find this in order