MN
Musa N

1 reviews | Active since Jan 2018

02 Jan 2018, 20:48

Remarkable Service

I apply for Edgers Club Card on the 23rd December 2017 thinking that I would be able to use it Ster-Kernekor to buy movie tickets same day.

I was very disappointed when I was told that I have to wait 48 hours so I was very I rate when I called Edcon call center but because Joyce Letsapi ( call center agent ) was highly knowledgeable and respectful she convinced not to cancel my Club Card and to wait 48 hours.

Now my Club Card is activated if it wasn't for Joyce remarkable service I would have cancel

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Replies (1)
Edcon
Edcon's reply04 Jan 2018, 12:39
Official

Thank you for visiting our website. We are delighted to hear that you have received such commendable service from our staff. Your kind gesture of bringing this compliment to our attention is really appreciated and we will make certain that this staff member’s service does not go unnoticed. A copy of your compliment will be forwarded to this Joyce Letlape's direct manager for further recognition. Thank you for your business and we look forward to your continued support.***/GO

Kind regards

The Edcon Customer Experience Team

Best regards,