DZ
Derrick Z

1 reviews | Active since Nov 2017

29 Nov 2017, 14:11

Refused to honour displayed and quoted price

Display price, telephonic given price was R3800. I came in store and confirmed the price of 3800 with nothemba gili. When they scanned the phone scanned at a higher price, R4700 store refused to honour given price.

0
Replies (2)
Edcon
Edcon's reply30 Nov 2017, 11:34
Official

Thank you for bringing this matter to our attention.Apologies for the lapse in service received from our store .Please be advised that we have escalated your query to our Samsung Fourways store and feedback will be provided .***/GO

Kind regards

The Edcon Customer Experience Team

DZ
Derrick Z's update04 Dec 2017, 10:08
Reviewer Update
Thank you for the automated response. I see no value in this, Isaac who is apparently the manager of the store informed me he refuses to honour the given price. His exact response was "I don't care what she told you I will not discount it" When I then asked him for the Edcon process in regards to system price and displayed/given/quoted price being different he said he had no idea and he would phone me with an answer. This he obviously has not done. At other retail outlets like Woolies and pnp they follow the CPA and when the price is incorrect on system vs displayed/given/quoted the item is free. All I asked is that the given price was honoured. Now I have had to purchase a phone I didn't really want at a higher price because of *********** staff who have zero regard for policies and procedures, nevermind acts passed to stop big retailers like Edcon from taking advantage of the common man.