RS
Rishav S

1 reviews | Active since Aug 2015

09 Aug 2015, 12:38

Refused an account based on what??!!

I recently went into the Edgars store at Pavillion to open an account. I was then informed that my application is declined with the assistant using only my ID number. <br> I then contacted the Liberty mall and Westwood branches telephonically who assured me that if I came into the store with my ID they would be able to open the account for me. <br> I went into these stores and was refused an account again. <br> The reason apparently being that I have an invite from Jet to open an account with them. And this is blocking me being able to apply for an Edgars account.<br> <br> I have never approached Jet for an account and have not even set foot in a Jet store. I do not want a Jet account. I want an Edgars account. It sounds pretty simple to me.<br> <br> I was then told to physically go into a Jet store, open an account and then close the account in order to rectify the situation. They say it's a system error of sorts. Why should I have to incur this inconvenience??<br> Why am I being restricted with regards to what account I want to open based on some one else wrong doing?<br> <br> Honestly this is utterly ridiculous. <br> Please can some Edcon get themselves in order and sort out this mess??<br> <br> Eagerly awaiting a worthy response

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Replies (1)
Edcon
Edcon's reply10 Aug 2015, 13:40
Official
Hello Rishav_s,

This certainly sounds like an unpleasant experience you had in store and we can understand how inconvenient this was for you. Thank you for taking the time and addressing your service experience with us.

As per our telephonically conversation kindly note that this matter has been escalated to our new accounts department for further investigations and clarity on this matter upon findings feedback will be reverted back to you.

Your Reference Number Is: ***/GO

If you ever need to speak to us, please call us on ***.

Kind Regards
Customer Experience Team
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