Refuse to escalate my Issue

<p>I have had a poor service from one of the store and addressed it with store manager but was faced withh bully responds.</p> <p> </p> <p>Have raised this with Edcon and edgars in the previous week.</p> <p> </p> <p>Have called everyday to follow up on my issue and nothing has been done and contact center agent refused to escalate this to regional manager or any other level above the store manager.</p> <p> </p> <p>What now, do i need to go open a ******** case against edcon for them to give my issue the attention it deserves? if thus what it takes, will meet in court.</p> <p> </p> <p>My issue has been capture with reference number ********** 399 and my e mail is ********** i fail to understand if you can not get hold of me. mails never fails and keeps a good trail of conversation.</p>