WJVV
Wicus Jansen Van Vuuren
1 reviews | Active since Jun 2018
21 May 2020, 08:38
Refusal to help me.
I have an issue with the CNA store in Wonderboom Junction, Pretoria, I contacted Edcon môre than once and as of yet I have had no reply from them, they refused to help me at the CNA store and I am very unhappy.
Helpful (0)
Replies (2)0
Replies (2)
Edcon's replyOfficial
21 May 2020, 10:00Good day Wicus, Thank you for taking time to write to us We apologise profusely for the inconvenience caused. As per our telephonic conversation, your complaint has been escalated to the Store Manager and the Regional Manager for urgent resolution.
We will investigate and revert with feedback. The reference number for the complaint is ***/GO Warm Regards The Edcon Team
We will investigate and revert with feedback. The reference number for the complaint is ***/GO Warm Regards The Edcon Team
Best regards,
Edcon's reply21 May 2020, 10:00
Official
Good day Wicus, Thank you for taking time to write to us We apologise profusely for the inconvenience caused. As per our telephonic conversation, your complaint has been escalated to the Store Manager and the Regional Manager for urgent resolution.
We will investigate and revert with feedback. The reference number for the complaint is ***/GO Warm Regards The Edcon Team
We will investigate and revert with feedback. The reference number for the complaint is ***/GO Warm Regards The Edcon Team
Best regards,
WJVV
Wicus Jansen Van Vuuren's updateReviewer Update
21 May 2020, 20:43Thank you, for your help the issue has been sorted out, many thanks to Bongani the Manager at CNA Wonderboom Junction, and Antoinette the regional manager for CNA.
WJVV
Wicus Jansen Van Vuuren's update21 May 2020, 20:43
Reviewer Update
Thank you, for your help the issue has been sorted out, many thanks to Bongani the Manager at CNA Wonderboom Junction, and Antoinette the regional manager for CNA.