Refunds not being done after 3 months

• Edgars ********** ********** 27022

I am under debt review and since January my debt review company has been trying to get the overpaid money refunded back to me.

On the 9th of February they told us that the refund will be done on the 9th of March. It is the 26th of March and no one is even responding to emails. I have personally sent an email to ********** with not so much as a confirmation of receiving the email. To phone doesn't help because the phone just rings and if someone does answer the usual answer is they don't know when payment will be made.

The credit on my account is over R2000 already and I'm really getting frustrated with the lack of feedback from Edcon as a group.

Can anyone please get back to me regarding this issue.

Thank you

Amanda