BB
Brian B
1 reviews | Active since Jun 2011
20 Feb 2015, 08:40
Refund still not processed after 7 days.
On the 7th of February, after checking there was stock, I placed an order on the CNA online store. <br> <br> On the 13th when I had received no feedback, I phoned the Edcon customer care line and after insisting they check stock again they confirmed that my item was out of stock. I was told they had requested a refund and it would take 48hrs. <br> <br> It is now one week later and despite contacting the call centre again two days ago to confirm my refund had been processed, I still have not received my R7000.00 refund! The call centre guy confirmed that they always have problems getting refunds done, this is unacceptable.
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Replies (1)
Edcon's replyOfficial
23 Feb 2015, 09:33Hello BBranken,
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. Our attempts to contact you were unsuccessful, kindly note that your concerns regarding your refund has been escalated to our CNA online team to address accordingly and rectify. feedback will be reverted back yo you soon, thank you for your continued support. Be reassured as measures will be taken to avoid the re-occurrence of this nature.
Your reference number is : ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. Our attempts to contact you were unsuccessful, kindly note that your concerns regarding your refund has been escalated to our CNA online team to address accordingly and rectify. feedback will be reverted back yo you soon, thank you for your continued support. Be reassured as measures will be taken to avoid the re-occurrence of this nature.
Your reference number is : ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,
Edcon's reply23 Feb 2015, 09:33
Official
Hello BBranken,
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. Our attempts to contact you were unsuccessful, kindly note that your concerns regarding your refund has been escalated to our CNA online team to address accordingly and rectify. feedback will be reverted back yo you soon, thank you for your continued support. Be reassured as measures will be taken to avoid the re-occurrence of this nature.
Your reference number is : ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. Our attempts to contact you were unsuccessful, kindly note that your concerns regarding your refund has been escalated to our CNA online team to address accordingly and rectify. feedback will be reverted back yo you soon, thank you for your continued support. Be reassured as measures will be taken to avoid the re-occurrence of this nature.
Your reference number is : ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,