Refund of overpaid amount

Edgars account::On 4 September I accidentally paid R10000 in stead of R1000 when doing the EFT. I first tried to reverse the payment at ABSA, but they referred me to Edcon. I spoke with a Cynthia Skhosana who is apparently untraceble, because I could never reach her via phone again. Even the call centre people say she is not at her desk. Anyway, on 9 September I send the required letter from ABSA with the details of the payment and my ID to Cynthia who rep**** on 12 September with an email to say that it will be processed - meaning I will now get the R9000 overpaid back into my account. On 17 Sept I emailed Cynthia again and asked when can I expect payment. Until now I haven't received it and she has never rep****. She did not inform me who was going to do the processing, so I cannot phone or contact them.