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riaan E
1 reviews | Active since Jun 2015
09 Jun 2015, 15:56
refund not paid out
I want to complain about the edcon group. They are quick to phone when you owe them money but they don't even inform you if there is a refund due to you. and if you want to \claim"your money back as they put it you have to submit documents (like we did) only to find out according to them they never received same"
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Edcon's replyOfficial
10 Jun 2015, 14:53Hello riaan0072,
Please accept our sincere apologies for all the frustrations this incident has caused you. Kindly note that our Accounts department is in the process of refunding the credit balance. Nonetheless we have escalated the matter directly to Accounts manager who will assist further.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Please accept our sincere apologies for all the frustrations this incident has caused you. Kindly note that our Accounts department is in the process of refunding the credit balance. Nonetheless we have escalated the matter directly to Accounts manager who will assist further.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Edcon's reply10 Jun 2015, 14:53
Official
Hello riaan0072,
Please accept our sincere apologies for all the frustrations this incident has caused you. Kindly note that our Accounts department is in the process of refunding the credit balance. Nonetheless we have escalated the matter directly to Accounts manager who will assist further.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Please accept our sincere apologies for all the frustrations this incident has caused you. Kindly note that our Accounts department is in the process of refunding the credit balance. Nonetheless we have escalated the matter directly to Accounts manager who will assist further.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***