AW
Adri W
1 reviews | Active since Dec 2015
26 Feb 2016, 16:07
Refund
I am waiting for a refund from Edgars for the past month. I have send numerous e-mails with documents requested by Edgars. So far I received one e-mail saying I must send all documents. I have done so many times. Now 3 weeks later I am still waiting on a answer or some type of communication from them. <br> Very poor service for such a big company.<br> <br> I hope I will get at least an answer from them.
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Edcon's replyOfficial
29 Feb 2016, 12:44Hello A3vw,
We thank you for bringing this matter to our attention. Service is a priority and we must apologize for this lapse in service. Please forward us the name of the store that you visited, or if its a refund for an online order kindly provide us with the Order number so that we may be able to contact the correct team to honour the refund as requested, on the matter reported by our valued customer. Please find the below reference number for your email ***/GO.
You can reach us on ***for further assistance.
We thank you for bringing this matter to our attention. Service is a priority and we must apologize for this lapse in service. Please forward us the name of the store that you visited, or if its a refund for an online order kindly provide us with the Order number so that we may be able to contact the correct team to honour the refund as requested, on the matter reported by our valued customer. Please find the below reference number for your email ***/GO.
You can reach us on ***for further assistance.
Best regards,
Edcon's reply29 Feb 2016, 12:44
Official
Hello A3vw,
We thank you for bringing this matter to our attention. Service is a priority and we must apologize for this lapse in service. Please forward us the name of the store that you visited, or if its a refund for an online order kindly provide us with the Order number so that we may be able to contact the correct team to honour the refund as requested, on the matter reported by our valued customer. Please find the below reference number for your email ***/GO.
You can reach us on ***for further assistance.
We thank you for bringing this matter to our attention. Service is a priority and we must apologize for this lapse in service. Please forward us the name of the store that you visited, or if its a refund for an online order kindly provide us with the Order number so that we may be able to contact the correct team to honour the refund as requested, on the matter reported by our valued customer. Please find the below reference number for your email ***/GO.
You can reach us on ***for further assistance.
Best regards,