Refund

I had an account with Jet which was not in good standing, I paid it off in December but I had an scheduled payment with my bank which I forgot to cancel after the account is paid off, therefore at the end of December the payment went through to that account.<br> <br> I called the customer service on the 20th January and was told to send through my ID copy, bank statement and a letter telling them what needs to be done with the money. I sent them through, two days later got a reply saying they have been sent to the right department for processing. I followed it up on the 26th February and was told it still been processed since then no one is saying anything and I am still receiving two statements from them since I have another account with them. All I want is my money back please.