Re: Unpaid Claim

I lost my cellphone on the 18 of May 2021. Made an affidavit after I had called and had it blacklisted, then went to Jet Stores in Benoni, I was told that they had already knocked off and I should return the following day.

I went back on Saturday the 22nd, and opened a case at Lakeside Jet, I was told to call on Monday as the Claims department was closed.

On the 27th I then went to Daveyton Mall, was on the phone with the call centre/claims department for more than 2 hours. I was on the phone for so long, waiting and when I finally went through to one of the consultants, we had a brief conversation and she hung up on me after all those hours of waiting online.

She asked me about a previous phone which I had lost in 2019, that was also not paid for, and when I explained to her that Jet did not pay for it, she hung up on me.

I have been paying premiums for a very long time(10 years) and time and time again when I encounter an issue, I am not not paid. I keep calling and calling and not getting any assistance.

This is not only wrong but highly rude and disrespectful, unjust.

I am paying premiums and I want my phone replaced, I cannot keep wasting resources and going to different Jet Stores, being on the phone for countless hours trying to get this matter resolved. It is a huge inconvenience.

This is the reference number I received:

Case no: 1391-05-2021 (SAPS)

IME: *** ITC: ***4 REF

I do not have a phone at the moment, and would appreciate this matter being resolved promptly.