RCS Edgars appalling unprofessional

Sent an email on Monday to RCS regarding my Edgars account, received the automated response ( Auto Response for *** [<AR***>]). To date to response.

Tuesday 06/02/2024 @ 08:05 I called RCS and was "assisted" by Liyabona. The call lasted 17m34s. I requested that my Edgars account be closed. Liyabona advised that she had reversed the 0.15c balance (even me owing 0.15c is absurd) and had closed the account, according to her it takes at least 48 hours before the account is fully inactive.

Then @ 15:21 I received an SMS which read "Your missed payment on your Edgars account will be recorded at the credit Bureau and will reflect negatively against your name, pay R10 today". I want proof that I missed a payment, RCS is a bunch of ******. This is like ******ion, they reduced my credit to R127 and never informed me now they want to threaten me for no reason. This is unacceptable.

Sent this same inquiry back to RCS on Wednesday 07/02/2024 @8:32, message was read by edg******* @8:45 and still no response.

Who is going to resolve this matter? RCS cannot simply threaten me and not back up their ****.