JT
Jaco T
1 reviews | Active since Oct 2014
10 Feb 2015, 11:25
Randomly stopped debiting my account!!
Edgars seems to have stopped with their debit order on my account for no apparent reason and I received this ridiculous SMS:<br> <br> Please pay your Edcon acc no ********* urgently in order to maintain your positive payment record and good credit reference.<br> <br> My account is only R200 in arrears so I immediately made a payment from FNB, but this is ridiculous, why did they stop my debit order?! I have an overdraft of R10000 so they could happily have taken the amount due!
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Edcon's replyOfficial
16 Feb 2015, 13:15Hello JT001,
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. Please note that your concerns regarding your debit order been stopped , has been escalated to our accounts department for further investigations and feedback will be reverted back to you shortly.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. Please note that your concerns regarding your debit order been stopped , has been escalated to our accounts department for further investigations and feedback will be reverted back to you shortly.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,
Edcon's reply16 Feb 2015, 13:15
Official
Hello JT001,
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. Please note that your concerns regarding your debit order been stopped , has been escalated to our accounts department for further investigations and feedback will be reverted back to you shortly.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. Please note that your concerns regarding your debit order been stopped , has been escalated to our accounts department for further investigations and feedback will be reverted back to you shortly.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,