Pushing beyond boundaries

I was disappointed at the fact after submitting my documents on three different occasions to be FICA'd my account was still blocked and was advised by the staff at the head office in Johannesburg that they will assist me once they get to my documents. (Being 2 weeks already) Simply pathetic I would say. However there is something through the whole ordeal that I have to mention. One Saturday when I went to Edgars 1725 - Promenade branch I was assisted by Wardah at client services in the store and she literally when over and above her duties to ensure that my account get unblocked. Having had the phone being dropped in her ear more than once and having sent the documents three or four times, she still remained strong on my behalf. She was simply magic. Like Voila, she came through and I could leave the store smiling even though my matter was not resolved. Thanks Wardah on a service well done.