1 reviews | Active since Apr 2014
purchase on Closed account
I received a message this morning (23/03/2015) that i owe money on a edcon account. I phoned to find out what it is about as I closed this account in 2013. yes 2013. How is it possible that someone could purchase airtime on my supposed account which i have not had for over a year and a half. I find this appalling and it was for this very reason that that the accounts department does not have a clue that i closed the account. This matter needs to be sorted out ASAP as i will not be held responsible for this outstanding amount as i requested for the account to be closed in 2013 already. I dont even possess a Edgars card anymore as i cut it up on the day which i cancelled the account. I would really like to know who signed for this purchase and where the purchase was.<br> <br> I need this matter to be sorted as soon as possible.
Thank you for bringing this matter to our attention, we would like to apologise for the overall experience. Edcon sets high standards for the service rendered to our loyal customer, thus any service not indicative of our standards should be addressed accordingly.
Kindly note the accounts department manager will investigate and upon findings feedback will be given to you shortly.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,
Thank you for bringing this matter to our attention, we would like to apologise for the overall experience. Edcon sets high standards for the service rendered to our loyal customer, thus any service not indicative of our standards should be addressed accordingly.
Kindly note the accounts department manager will investigate and upon findings feedback will be given to you shortly.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,