CN
Charlton N

1 reviews | Active since Jan 2016

24 Jun 2016, 08:09

Proof of what might be another lie .

<p>Account number : ********** ********** 89413 Id number: ********** 231088 i just want to put this on hello peter for people to see how i have been treated as a client since January 2016 and what poor service i get wich is heart breaking and made me be on anti depressants .</p> <p>Above is another conversation between myself and Mohamed Jamaludien that is a administrator at the edcon group this is just proof that he himself is saying the matter has been resolved and my new balance is R711.69 i dont believe him because previously he said R800 will be reversed from my balance that never happend he than forgot he said that and came back to me with an old story that i was told has been resolved im just puting our coneversation here for just in case the new statement comes with the same old balance again .</p> <p> </p> <p>Mohamed Jamaludien<br />11:17 AM (22 hours ago) <br /> <br /> <br /> <br />to me<br /> <br /> <br /> <br /> <br /> <br /> <br />Dear Mr Neniels</p> <p>Please note that the reversal were resubmitted and the account balance is currenty R711.69.</p> <p>Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details. </p> <p>Regards,</p> <p><br />Mohamed Jamaludien</p> <p>Customer Service Administrator l Edcon Financial Services</p> <p>***l ********** <p> </p> <p>From: Renaldo Baadjies ********** com] <br />Sent: 22 June 2016 03:23 PM<br />To: Mohamed Jamaludien ********** />Subject: Re: ********** ********** 89413</p> <p><br /> <br /> <br /> <br /> <br /> <br />Renaldo Baadjies ********** />9:49 AM (16 minutes ago) <br /> <br /> <br /> <br />to Mohamed<br /> <br /> <br /> <br /> <br /> <br /> <br />Good day </p> <p>Please send me a statement as proof that the balance is really R711.69 because this is the second time you saying this first time you said Kindly be advise that R800 was reversed and will reflect in the new statement the next month when i got the statement it was the same balance again and even now its the same and than you came with a new story about a purchase that i made and financial services that was resolved long ago at leased thats what i was told "and i have prove of that" just to cover up the fact that my problem is still not being resolved forgetting that you already said R800 will be reversed so im sorry as a edcon administrator that you are im not too sure if it makes your job easier for you to lie to the client just to make them happy but i am someone that is blessed with a gift of not forgetting what im told even if its years ago and i also keep everything as proof so yes i dont trust you because you lie to the clients.</p> <p><br />Regards </p>

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Replies (1)
Edcon
Edcon's reply24 Jun 2016, 14:46
Official

We have established that the Financial services were cancelled and you may contact the Accounts team with regards to other concerns.Kindly find the direct accounts team details below and include your account number for further assistance. Please find the below reference number for your post. ********** 256/GO

Tel: ********** or ***Edgars.

Tel: ***Jet

Email: **********

Johannesburg Email:

********** Cape Town / Durban

Tel: **********

Kind regards,

Customer Experience Team

Call Centre: ***.