KM
Khuliso M
1 reviews | Active since Dec 2013
13 Feb 2015, 20:44
Proffessional Laziness, and poor customer service.
Time and again i have complained about the updates on my profile. I get response from Leone Manneson telling me my account still has to be zeroed. To hell with you people. does it take you 3 Months to zero an account. This account was paid up in December and its February. Looks like i will wait until Jesus comes. totally unacceptable. I need my updates by the end of the month. i cannot leave in turmoil just because someone has to zero the account when they feel like. Is this how YOU TREAT YOUR CUSTOMERS?????? IT is totally not on at all. I NEED MY UPDATES ASAP.
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Edcon's replyOfficial
16 Feb 2015, 10:55Hello Khulie67,
Thank you bringing this matter to our attention,we must apologise for the inconvenience caused to you. please be advised that as per our records the account was only sent for the balance reversal on 02 February 2015. We have also called the attorneys this morning for the balance to be reversed. We have been advised that the account will be sent to their management for the balance reversal within 48 hours. We understand that you need the paid up letter and also ITC update however as long as there is a balance on account we are unable to update ITC until the balance issue is resolved.
your reference number will remain the same : ***/GO.
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you bringing this matter to our attention,we must apologise for the inconvenience caused to you. please be advised that as per our records the account was only sent for the balance reversal on 02 February 2015. We have also called the attorneys this morning for the balance to be reversed. We have been advised that the account will be sent to their management for the balance reversal within 48 hours. We understand that you need the paid up letter and also ITC update however as long as there is a balance on account we are unable to update ITC until the balance issue is resolved.
your reference number will remain the same : ***/GO.
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Edcon's reply16 Feb 2015, 10:55
Official
Hello Khulie67,
Thank you bringing this matter to our attention,we must apologise for the inconvenience caused to you. please be advised that as per our records the account was only sent for the balance reversal on 02 February 2015. We have also called the attorneys this morning for the balance to be reversed. We have been advised that the account will be sent to their management for the balance reversal within 48 hours. We understand that you need the paid up letter and also ITC update however as long as there is a balance on account we are unable to update ITC until the balance issue is resolved.
your reference number will remain the same : ***/GO.
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you bringing this matter to our attention,we must apologise for the inconvenience caused to you. please be advised that as per our records the account was only sent for the balance reversal on 02 February 2015. We have also called the attorneys this morning for the balance to be reversed. We have been advised that the account will be sent to their management for the balance reversal within 48 hours. We understand that you need the paid up letter and also ITC update however as long as there is a balance on account we are unable to update ITC until the balance issue is resolved.
your reference number will remain the same : ***/GO.
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***