Poor service received

Good Afternoon jet Khayelitsha

My name is Linda mkalali and my account number is ***63 3487. I recieved a call from jet customer yesterday regarding my account which was outstanding and I was advised by the lady that my account is insured and the only thing I must do I must certain paperwork at my nearest jet store.

Today I wake up and do exactly as I was told but only to find out when I arrived at the store I met a lady by the name called Phumza, we greeted nicely and I asked her where is the customer care, she firstly did not know what i was asking her until I said I'm here to speak to someone who can assist me regarding my account.

She asked me what the problem was and I explain her I'm her to gave in the papers that I was told to do by the lady yesterday, her reply was straight that tge scanner was broken and I asked her so what is that got to do with me as I brought my papers here, firstly I have no idea where my papers got to do with scanner, she did not explain to me nor made me understand that the papers are been scanned to a certain email address. What made it worst was that she refers me to mitchells plain which is about 3 km from where I was and I had pay going there, I told her I have no money as I was not working and she said this not her problem and it has nothing to do with her, I mean she works there and worst of all she is a service industry and this type of attitude was not necessary especially when dealing with your customers, I was embarrassed that i took my paper's and left.

I ended up doing this myself, my question what type of employee is she does she think that this store belongs to her since it is at Khayelitsha, she has no idea what customer service is.