Poor service, Edcon, RCS, Blake Group (Edgars)

Whilst in the transition of Edcon to RCS, My mother in law tried to close her account, the outstanding amount was paid. Now another account was sent to her, after numerous emails, phone calls etc, the matter is still unresolved. We have contacted Blake Group, Rcs, Edcon, no solution. We submitted proof of the payment required when closing the account in July 2020. Now 6 months later, the account is still not closed. When you call, alternative numbers are supp**** and you are being transferred from one person to another. This matter remains unsettled and nasty messages are received pertaining to the matter demanding another payment, apparently the Club fees still were deducted despite the account being "closed" as confirmed by the Bethal Jet branch and the Secunda Edgars branch.