(Poor Service)Credit Refund Detain

<p> More than 2 Months ago my correspondence started with edcon in reference to a credit amount of R 1993.90 that has to be refunded to me. My first e-mail was sent 25/08/2016 on which I received a response from Albert Sithole ********** on 19/09/2016 </p> <p> </p> <p>Good day Mr Visser</p> <p> </p> <p>Account Number: ********** ********** 43139</p> <p> </p> <p>In response to your email received, kindly be advised that your request has been forwarded to Debt Review department for processing.</p> <p> </p> <p>Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details.</p> <p><br /> <br /> Albert Sithole<br />Customer Services Administrator | Regional Credit Office Johannesburg | Edcon Financial Services <br />Telephone +27 86 ********** | Fax 27 86 ********** | Email ********** <p> </p> <p>After about 10 e-mails 2-3 weeks apart and different people replying to my follow ups, including bankstatemants ans id documents scans from me as requested by Edcon, mails that my request is being processed etc. The last response I received is this on 05/10/2016 from Thobile Ngubane ********** <p> </p> <p>Good Day<br /> <br /> <br /> <br /> Kindly be advised in terms of refund Edcon nolonger process them<br /> manually meaning Edcon have deviced a concept that allows<br /> processing systematically<br /> <br /> Due to a high volume of request will be done in batches<br /> therefore consumers will be notified via sms and debt counsellors<br /> by emails once the refunds have been processed and money paid in.<br /> <br /> <br /> Regards<br /> </p> <p>Thobile Ngubane<br />Customer Services Administrator | | Edcon Financial Services <br />Telephone +27 86 ********** | Fax | Email</p> <p> </p> <p>Correct me if I am wrong but this is pathetic and poor service. Is this 7-21 days to process a refund???</p> <p>To date I have received absolutly R 0.00 from edcon.</p>