Poor service, bad attitude & unauthosrised billing

I have two complaints with Edcon.<br> <br> Firstly I have a gift card/ voucher ( ***04 5310)from Egars Brooklyn Mall for R70.00 from 17 July 2014. I have tried to use/ redeem my voucher several times everytime at the same store they say they are unablet to see the value. I called the Call Centre and they did not help, then I wrote to Edcon Centre they said they can't help I should go back to the store. I have been taken from pillar to post, what's worse the Store Manager at Egars Brooklyn Mall did not even respond to my e-mails. Once when I went to the store she refused to see me.<br> <br> Secondly I opened an account with them cause they are the closest to my work place. The next thing I receive a letter that I have an insurance(underwritten by Hollard) with them that I took automatically when I opended the account. To make matters worse they have been deducting from September(they charge it automatically with the account payments). To think that everytime when I was paying my account I told them that I am not receiving the monthly statements. <br> <br> All that I want from Edcon is to redeem my voucher and they must cancel the policy and give me my money back AS SOON AS POSSIBLE.<br>