Poor service and attitude from management

To whom it may concern. This was a mail sent on 2018/07/09 Monday Hi Can i please have my last updated statement on this account. Response This mail was sent on Friday 2018/07/13 Friday I did receive a statement yesterday but an old one stating that I am an amount due of R641.20 which is not correct and the reason be why I have asked for an updated statement.This morning I phoned and was furious because the client is always right surely does not reply to the group Edcon and this might be the reason why you guys are trending behind and are under so much pressure because of the way you are treating your current customers. Now I phoned this morning and either spoke to Jerine Naidoo or Rene Hendricks which is supposedly to reflect your company image and I was asked where I got their number from and sounded to me like they did not care about my issue.I asked a question on how to close my account because I do not have time for this nonsense and guess the reply Call the call center and the call was dropped in my ear. I am just wondering with calls being recorded who is actually being protected? Can someone give me the right procedure to close my account as I do not see fit to deal with an institution where the customer is wrong. Thanks