Poor Service

Despite my wife and I making numerous requests to Edgars and now RCS to cancel our club membership , cell phone insurance for a cell phone we have never purchased from Edgars, we are still being ignored. My sincere hope and prayer is for this matter to be resolved. i have tried on numerous occasions at different Edgars Stores , via email and telephone to have this matter resolved to no effect. Four years ago, I sent an email to Edgars to have my Edgars Club membership cancelled. Despite promises of cancellation it has not been done. I have requested statements but have never received statements. I get a monthly sms informing me of amount due.

I was again at Edgars, NI City branch and spoke to the manageress who has offered to assist me. The Edgars club card membership was cancelled telephonically. I have finally received a statement and it's evident that the take over by the Foschini group is getting admin things in order.

After perusing my statement period dated 09/112020 - 08/12/2020, I noticed the following amounts which I have absolutely no knowledge of, urgently requires an investigation and a full refund :

1. Purchase made on 18/11/2020 JETMART MIDDLEBURG amount of R299.97. I was never been to Middelburg and have not made any purchase in Middelburg Store to the amount reflected. Please forward proof of purchase. 2. Purchase made on 20/11/2020 JETMART MIDDLEBURG amount of R179.99. I was never in Middelburg and have not made any purchase in Middelburg Store to the amount reflected. Please forward proof of purchase. 3. Personal Accident fee 01/12/2020 FEE of R41.19. This is completely new to me. I do not have such a policy with Edgars and have never received a policy document or information with regards to such a policy. Please forward proof of purchase. 4. Personal Funeral Plan Fee 01/12/2020 R34.82. This is also completely new to me. I do not have a funeral plan with Edgars and have never received a policy document with regards to such a policy. Please forward proof of purchase. 5. CELL INSURANCE FEE R40.40 Plus CELLPHONE INS. PLUS 4 FEE R110.09. I have never purchased a phone from Edgars and have never taken Cell Phone Insurance with Edgars. My current cell ph0ne contract is with Vodacom and Telkom. Insurance is with Mutual and Federal as I receive staff rates. Please forward me document signed by myself as proof of purchase 6. 01/12/2020 EDGARS CLUB LIFE FEE R56.00. Despite all my requests 4 yrs ago, Edgars are still charging me for club membership. I have never received the club magazine for the past four years and request this be cancelled with immediate effect and my monies be refunded. 7. CREDIT LIFE PERSONAL INSURANCE R27.72 plus CREDIT LIFE PARTNER INSURANCE R27.72 is debited to my account. Once again, I have never received any documentation with regards to these policies and find it unacceptable that i am being charged for a product that I have absolutely no knowledge of. 8. 08/12/2020 INTEREST R20.29. Plus 08/12/2020 20 Months 17,50% R0.00 R11.52 R795.21 R40.00 I have always made purchases on a 6 months interest free basis. I find it very disappointing that I am being charged interest on my account when all my payments are made on or before the due date.