TM
Thabang M
1 reviews | Active since Jan 2017
20 Jan 2017, 19:20
Poor service
<p>I bought a cellphone in July 2016 at Jetmart Tsakane mall,the same month the phone broke and I took it in for repairs in august.I was told it will be fixed in six weeks time.In October I went to enquire if the phone is ready and was told it is not ready and a follow up will be done but to no avail until I went back again in December only to be told I must come back the first week in January.Guess what! they still didn't have answers for me when I went back.i bought the phone with my own hard earned money and I don't owe it so I do not understand how can it take six months half a year to fix a simple damn phone,you just have to wonder if it's incompetency or just straight laziness with these people,im so fed upend they better do something about it.</p>
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Replies (2)
Edcon's replyOfficial
23 Jan 2017, 08:11We have escalated the price complaint to the Jet mart Tsakane management to address as our valued customer is not happy that there has been no proper feedback on the handset that was sent in store for repairs,this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO . We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply23 Jan 2017, 08:11
Official
We have escalated the price complaint to the Jet mart Tsakane management to address as our valued customer is not happy that there has been no proper feedback on the handset that was sent in store for repairs,this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO . We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's replyOfficial
23 Jan 2017, 08:12We have escalated the price complaint to the Jet mart Tsakane management to address as our valued customer is not happy that there has been no proper feedback on the handset that was sent in store for repairs,this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO . We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply23 Jan 2017, 08:12
Official
We have escalated the price complaint to the Jet mart Tsakane management to address as our valued customer is not happy that there has been no proper feedback on the handset that was sent in store for repairs,this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO . We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,