Poor Service
I am so ****ed off right now, So yesterday i went to Jet The Bridge Mall as i wanted to do an exchange & i got a bad behavior from a lady by the Name of Busisiwe Mahlangu(SAM/SOM). She was way too opposite for Edcon's Pepi values. As i asked her a question on why she doesn't give me change, she respond by saying she "WANTS" me to understand that i didn't make the purchase from her store and she does not even realize that i know so much about that exchange trick as i once worked for Edcon in the past. so she just left me there without a simple apology, but i forgive her anyways. The bottom line here is, it doesn't really matter of where i bought my things or what, cos at the end of the day is, as a customer i want my money back,NOT a Gift card! i did't make a purchase with a gift card. I also had to inform here that i was once an employee of this company and i know all the tricks they must play on us(customers) when we do exchanges that requires change back.
Thank you for taking our call.
We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
As discussed telephonically your complaint is referred to the stores management team to address and resolve within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Jet Store
***
Thank you for taking our call.
We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
As discussed telephonically your complaint is referred to the stores management team to address and resolve within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Jet Store
***