LS
Laverna S
1 reviews | Active since Dec 2013
21 Feb 2019, 10:25
Poor service
Hi there
I just received my Edgars statement and they have a new system that you need to open it with your ID number. I tried and for some or other reason it didn't take. I phoned the Edgars helpline and I was told that my ID number is incorrect on the system and that I would now have to send a certified copy of my ID to some or other email address in order for me to access my statement. I think it's ridiculous that I have to go through all this PT after someone on their side made an error. I want my statement.
Helpful (0)
Replies (2)0
Replies (2)
Edcon's replyOfficial
21 Feb 2019, 11:26Dear Laverna,
Thank you for bringing the above concerns to our attention and please accept our sincere apologies for the lapse in service experienced.
Kindly note we could not pick up an existing account profile on our records using the ID number provided.
Therefore we recommend you forward a copy of your ID to our new accounts team for further assistance.
The team can be reached by email *** for further assistance.
NB: Your subject tittle should be details update request and include your 19 digits account number.
Your reference number is:
***/GO
Kind Regards
The Edcon Team
***
Thank you for bringing the above concerns to our attention and please accept our sincere apologies for the lapse in service experienced.
Kindly note we could not pick up an existing account profile on our records using the ID number provided.
Therefore we recommend you forward a copy of your ID to our new accounts team for further assistance.
The team can be reached by email *** for further assistance.
NB: Your subject tittle should be details update request and include your 19 digits account number.
Your reference number is:
***/GO
Kind Regards
The Edcon Team
***
Best regards,
Edcon's reply21 Feb 2019, 11:26
Official
Dear Laverna,
Thank you for bringing the above concerns to our attention and please accept our sincere apologies for the lapse in service experienced.
Kindly note we could not pick up an existing account profile on our records using the ID number provided.
Therefore we recommend you forward a copy of your ID to our new accounts team for further assistance.
The team can be reached by email *** for further assistance.
NB: Your subject tittle should be details update request and include your 19 digits account number.
Your reference number is:
***/GO
Kind Regards
The Edcon Team
***
Thank you for bringing the above concerns to our attention and please accept our sincere apologies for the lapse in service experienced.
Kindly note we could not pick up an existing account profile on our records using the ID number provided.
Therefore we recommend you forward a copy of your ID to our new accounts team for further assistance.
The team can be reached by email *** for further assistance.
NB: Your subject tittle should be details update request and include your 19 digits account number.
Your reference number is:
***/GO
Kind Regards
The Edcon Team
***
Best regards,
LS
Laverna S's updateReviewer Update
21 Feb 2019, 13:20I have had an account with you for more than 10 years. How can you tell me now that you cannot find an account profile on system. My ID number has not changed, ever. If the mistake was made on your side why do I have make an effort now to get it fixed. I want my statement and I want you to fix this ****.
LS
Laverna S's update21 Feb 2019, 13:20
Reviewer Update
I have had an account with you for more than 10 years. How can you tell me now that you cannot find an account profile on system. My ID number has not changed, ever. If the mistake was made on your side why do I have make an effort now to get it fixed. I want my statement and I want you to fix this ****.