cM
cleopatra M
1 reviews | Active since Sept 2017
15 Sept 2017, 12:07
poor service
i need refund from edcon for charges of interest that incurred on my account, for a cell phone that was faulty from the supply but they still wanted to blame me for the faults on the device
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Edcon's replyOfficial
15 Sept 2017, 13:30We have escalated the complaint to the Edgars New Town Junction management to address with regards to the faulty handset. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply15 Sept 2017, 13:30
Official
We have escalated the complaint to the Edgars New Town Junction management to address with regards to the faulty handset. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,