RP
Reuben P
1 reviews | Active since Jan 2013
12 Oct 2016, 12:27
Poor Serrvice
<p>I am acting on behalf of my aunt Mrs M Gopalsamy who had a funeral policy with Edcon undereritten by Hollard. The claim was honoured. A request for a letter of confirmation was made about 4 weeks ago but Edcon and Hollard has never sent the letter. Despite numerous calls they are dragging their feet. All we require is a confirmation letter please assit us</p>
Helpful (0)
Replies (3)0
Replies (3)
Edcon's replyOfficial
12 Oct 2016, 15:34Kindly forward us your Account number so that we may liaise with the accounts team on the matter reported by our valued customer. Alternatively, kindly find the direct accounts team details below as the matter has to be escalated to them and include the account number for further assistance. Please find the below reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply12 Oct 2016, 15:34
Official
Kindly forward us your Account number so that we may liaise with the accounts team on the matter reported by our valued customer. Alternatively, kindly find the direct accounts team details below as the matter has to be escalated to them and include the account number for further assistance. Please find the below reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's replyOfficial
12 Oct 2016, 15:35Kindly forward us your Account number so that we may liaise with the accounts team on the matter reported by our valued customer. Alternatively, kindly find the direct accounts team details below as the matter has to be escalated to them and include the account number for further assistance. Please find the below reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply12 Oct 2016, 15:35
Official
Kindly forward us your Account number so that we may liaise with the accounts team on the matter reported by our valued customer. Alternatively, kindly find the direct accounts team details below as the matter has to be escalated to them and include the account number for further assistance. Please find the below reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
RP
Reuben P's updateReviewer Update
19 Oct 2016, 15:38not impressed as all information was submitted via facebook as well
RP
Reuben P's update19 Oct 2016, 15:38
Reviewer Update
not impressed as all information was submitted via facebook as well