Poor record keeping

No wonder they are in financial straits if this is the way they treat their loyal clients. I have been an Edgars account holder for ages and at the start of lockdown received a telephone call informing me that I could pay my account at stores other than Edcon group stores. I informed the lady that I normally paid via EFT. I have paid via EFT each month to date and even called and gave them payment details, emailed proof to address provided etc. Now I get an SMS advising me that "despite our calls and SMS, we have still not received payment of your Edgars ..... Please make payment by 1 August. Please not that should you not make payment your credit bureau profile will be negatively affected. " I have paid each month and as far as I am aware my account is actually paid up and I do not owe them anything.