Poor Poor Service

On May 30th I received a SMS from Jet Edcon saying "Congratulations, your account has been approved, please visit your nearest store with your ID" However the day before I lost my wallet containing these docs. I called the edcon call centre the same morning advising me of this, I told them I have a certified copy and a police affidavit so I can visit the store with that. I proceed to Jet Southgate Mall where we call the centre from the store. They speak to me and confirm details. The store manager says she requires at least a temporary ID so on Friday May31, My birthday, I spend almost the entire day at home affairs applying for a new ID and getting a temporary ID. I go back into Jet Southgate at 3;30pm. The Edcon call centre was down. I wait until the store is closing for the manager only to tell me there is nothing she can do. This has cost me such time, money and a special day wasted just because Edcon staff can not provide quality customer service. Its so pathetic and sad that retail staff is not trained properly. Dissatisfied with the Edcon group. Up till now. Nothing is done. I don't have my store card and have not heard from edcon customer service.

Now, I am back in the Jet. The manager on duty Kenny M, does not even have the decency to come to Custer service to speak to me, he sends a consultant to call me to him to tell me he can't do it where as head office advised that the manager can authorise it. Is this how management even acts. Signals a customer to him as if he is doing us a favour