Poor customer service. No feedback
<p>Pathetic customer service and no feedback. That is what Edcon is about. I submitted proof of payment more than a month ago, am stil awaiting feedback yet get a message this morning to say I have been handed over to credit bureau. They really live up to their bad reputation.</p>
Kindly find the below email sent to you by the accounts Durban team, in order for us to be of further assistance you may for ward the requested documents to nmnini@edcon.co.za so that we may liaise with the account team management and provide meaningful feedback to our valued customer.
Email response sent to you
Dear Mrs Nel, Account number: *** In response to your recent communication regarding the above mentioned account, kindly not that we have not received the proof of trans action that was requested on the 23rd of September 2016. please supply us with the proof of transaction. Please ensure the following reflect on the proof of transaction: • Date of payment • Amount paid • Account number paid into • Account number paid from • Reference number used. Should you require further assistance do not hesitate to contact us. Please refer all further queries to ***. A reference number for the complaint logged on your behalf is as follows ***/GO. We apologise again for any frustrations incurred.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
Kindly find the below email sent to you by the accounts Durban team, in order for us to be of further assistance you may for ward the requested documents to nmnini@edcon.co.za so that we may liaise with the account team management and provide meaningful feedback to our valued customer.
Email response sent to you
Dear Mrs Nel, Account number: *** In response to your recent communication regarding the above mentioned account, kindly not that we have not received the proof of trans action that was requested on the 23rd of September 2016. please supply us with the proof of transaction. Please ensure the following reflect on the proof of transaction: • Date of payment • Amount paid • Account number paid into • Account number paid from • Reference number used. Should you require further assistance do not hesitate to contact us. Please refer all further queries to ***. A reference number for the complaint logged on your behalf is as follows ***/GO. We apologise again for any frustrations incurred.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
Kindly find the below email sent to you by the accounts Durban team, in order for us to be of further assistance you may for ward the requested documents to *** so that we may liaise with the account team management and provide meaningful feedback to our valued customer.
Email response sent to you
Dear Mrs Nel, Account number: *** In response to your recent communication regarding the above mentioned account, kindly not that we have not received the proof of trans action that was requested on the 23rd of September 2016. please supply us with the proof of transaction. Please ensure the following reflect on the proof of transaction: • Date of payment • Amount paid • Account number paid into • Account number paid from • Reference number used. Should you require further assistance do not hesitate to contact us. Please refer all further queries to ***. A reference number for the complaint logged on your behalf is as follows ***/GO. We apologise again for any frustrations incurred.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***
Best regards,
Kindly find the below email sent to you by the accounts Durban team, in order for us to be of further assistance you may for ward the requested documents to *** so that we may liaise with the account team management and provide meaningful feedback to our valued customer.
Email response sent to you
Dear Mrs Nel, Account number: *** In response to your recent communication regarding the above mentioned account, kindly not that we have not received the proof of trans action that was requested on the 23rd of September 2016. please supply us with the proof of transaction. Please ensure the following reflect on the proof of transaction: • Date of payment • Amount paid • Account number paid into • Account number paid from • Reference number used. Should you require further assistance do not hesitate to contact us. Please refer all further queries to ***. A reference number for the complaint logged on your behalf is as follows ***/GO. We apologise again for any frustrations incurred.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***
Best regards,