Poor customer service and billing error

I called your customer service on the 13th spoke with Itumeleng Nkwe regarding services that were added on my accounts without my knowledge.He confirmed that all 3 services were added on the 29April 2019.I told him i need a call recording confirming that i agreed for the airtime and sms which i never received in my phone til this date.He said he will request it and ill be contacted back within 7 working days.Today the 16th i got a missed call from Edcon then followed by an sms advising that there will be a refund of R390 in my account.I then contacted Edcon i requested their supervisor to call me back I was told Simangele Thwala will contact me back.She called me back while i was busy i then contacted call centre.I spoke with Nombulelo i told her i wanted to speak with Ms Thwala she placed on hold for 7 min without anyone coming back to the line to tell what was happening .i then hung up Ms Thwala never bothered to contact me back.....POOR CUSTOMER SERVICE May i kindly have the call recording for the 29/04/2019...I have been charged Cc control chat for R78. ...Mobile content R24.99 and Sms air subscription R49.00 since May 2019 to March 2020 then i get a refund on R390 REALLY?...somebody sort out this mess before i take other actions..am not going to explain this again whoever will be contacting me better have answers....