Poor Customer Service

It is clearly sad for a company such as Edcon to render such poor services.<br> I have contacted you guys from the month of June 2015 up to date, with regards to my refund of R3579. <br> Also note it was brought to my attention by an Edcon agent named Dumsile, that this money is owed to me for the last few years.Many times later I have tried to communicate with you guys, but the contact centre consistently placed me on hold for 10 minutes and more, providing very little or no enlightenment to my request. This is my money, and evidently seems this company, has a lack of interest towards their customers. However you guys, should reconsider your behaviour as customers, we are not an inconvenience but rather the purpose of your business. Kindly be advised I do expect an effective and efficient reply to my request, as Edcon will leave me with no other option but to take the matter to the ombudsman. <br>