Poor customer service
***/GO - Account No. ***<br> <br> I have been trying in vain since last month to obtain a statement in my new married name from your company. Email correspondence with Lebogang Busang refers as well as call to call center yesterday at 10h00am during which I was told that a statement has been emailed to me whilst I was on the phone with the call center agent. I Am still waiting 24 hours later.<br> All I have been receiving are nasty emails from +*** \Immediate payment is due on your overdue account".<br> I had made it quite clear that I will NOT PAY unless I receive a statement showing my correct surname.<br> I seem to be asking the impossible. Should you eventually be able to resolve this problem please make sure that I will NOT BE CHARGED ANY FINANCE FEES for overdue account payments. The incompetence of EDCON staff is not my problem.<br> """
Kindly note we tried contacting you telephonically at about 12:00 but could not reach you. ( Left a voice message).
In response to the above concerns brought to our attention. Please be advised that your surname has been updated on your account as requested, however your updated surname will reflect on your next statement as necessary adjustments were made after our billing cycle.
For your convenience, switch to E-mail statements. Contact us at *** or give our Accounts Customer Service Call Centre a call on ***.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203 92
Best regards,
Kindly note we tried contacting you telephonically at about 12:00 but could not reach you. ( Left a voice message).
In response to the above concerns brought to our attention. Please be advised that your surname has been updated on your account as requested, however your updated surname will reflect on your next statement as necessary adjustments were made after our billing cycle.
For your convenience, switch to E-mail statements. Contact us at *** or give our Accounts Customer Service Call Centre a call on ***.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203 92
Best regards,