Poor customer service

Im the account holder for Edgars account,On the 28th of Jan I received an SMS to my phone to make a payment on my account ,I then went Edgars active Eastgate branch to make a payment with the reference which is account no that was provided to me via SMS ,only to find that the account belongs to somebody else and I paid a settlement amount of R3355.47 to the account no provided to me via sms on the 3rd of Feb of which my account owed only R1452.00 .On the 5th I went to Edgars Bedford to request a paid up letter thats when I realised I paid for somebody account the store tried to assist me but with no luck.The very sameday i went Edgars Home Bedford the SM tried to assist me as well and my document was emailed to query ********** att Edcon-2nd-look book but no one bothered to give me feedback after receiving my query.On 06th i went to Edgars active to query the payment the SM assisted me very nice and I was asked to submit my Certified ID copy,statement and proof of payment which I submitted.On the 11th I received a call from the SM Edgars active to come back to the store for a payment reversal only to find the store have to phone Edcon customer care to process the reversal it took me 3hours in the store the poor Manager trying to assist me but no one from Edcon customer care and helpdesk was willing to assist him I ended up speaking to the lady by the name of Nosipho at customer care who was very rude and I took the matter up to her supervisor by the name of Shaddar who was also rude telling me to go and find my payment reversal from MBDinc attorneys.This was a disgusting service ever from such a big group of Edcon to deal with the matter like this. It looks like Edcon customer care and Edcon helpdesk they dont know what they are doing.Its not my fault to received a wrong account no from Edgars collection attorneys and again, it's between Edgars and their own collection Attorneys to resolve the matter. This is costing me my time,money to make calls and now customer care want me to provide bank statement which is bank charges to withdraw the statement as well.Who must pay for that?I'm tired of up and dows can relevant Edcon management intevine and provide a professional feedback and account reversal with immediate effect. Thank you very much to Tshepo SM who went all out to assist me even though the matter is not yet resolved but I realized if he had the authority to reverse the money it could have been done immediately.

Regards

ES Diseko