NN
Nkuli N
1 reviews | Active since Aug 2018
31 Aug 2018, 12:16
Poor customer service
Called the call centre to ask a question about the club membership fee which was not disclosed as a monthly premium I did not even know it was insurance through Hollard! Poor service from Shiela who kept interrupting me as I was speaking, her manager Felicia hung up on me lol. I called back and Lindi hung up on me also! I am shocked at the disgraceful customer treatment from the call centre agents of the Edcon collections group. I am closing my account with Edgars and never doing business with them again! I will definitely spread the word of this outrageous poor service!
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Edcon's replyOfficial
31 Aug 2018, 12:35Thank you for making contact with us.
Kindly note we tried contacting you telephonically at about 12:30 but we could not reach you.
The reason for calling was to apologise for the lapse in service experienced with our call centre and to advise that the product in question has been cancelled as requested. However we have referred the to our Edgars Fourways store to provide us with enrolment slips as proof that you did not agree to have the product enrolled on to your account.
Please find below reference number for this query:
***/GO
Kind Regards
Edcon Customer Relations Team
***
Best regards,
Edcon's reply31 Aug 2018, 12:35
Official
Thank you for making contact with us.
Kindly note we tried contacting you telephonically at about 12:30 but we could not reach you.
The reason for calling was to apologise for the lapse in service experienced with our call centre and to advise that the product in question has been cancelled as requested. However we have referred the to our Edgars Fourways store to provide us with enrolment slips as proof that you did not agree to have the product enrolled on to your account.
Please find below reference number for this query:
***/GO
Kind Regards
Edcon Customer Relations Team
***
Best regards,