TD
Tersia D
1 reviews | Active since May 2015
21 May 2015, 15:23
Poor customer service
I app**** online for an Edgars account....firstly no one got back to me. I had to go in store to find out that work confirmation still needs to be done. This after 3 days. Then only to find out that I was not recognised by the Surname ... I mean really now! I have to reapply within 6 months....how is my surname going to change within 6 months. Please someone get ur act together. I went to Jet Diamond Pavillion....seems no one there can assist me either. So please be so kind as to inform me who in heavens name do i lodge a complaint with???
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Replies (1)
Edcon's replyOfficial
23 May 2015, 16:13Hello tersiavd1,
Thank you for bringing this matter to our attention, we apologise for the inconvenience caused to you. Kindly note we have referred this matter to our New Accounts team. They will be in touch with you as soon as possible in order to assist further with this matter.
Your reference number is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for bringing this matter to our attention, we apologise for the inconvenience caused to you. Kindly note we have referred this matter to our New Accounts team. They will be in touch with you as soon as possible in order to assist further with this matter.
Your reference number is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Best regards,
Edcon's reply23 May 2015, 16:13
Official
Hello tersiavd1,
Thank you for bringing this matter to our attention, we apologise for the inconvenience caused to you. Kindly note we have referred this matter to our New Accounts team. They will be in touch with you as soon as possible in order to assist further with this matter.
Your reference number is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for bringing this matter to our attention, we apologise for the inconvenience caused to you. Kindly note we have referred this matter to our New Accounts team. They will be in touch with you as soon as possible in order to assist further with this matter.
Your reference number is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Best regards,