1 reviews | Active since Jul 2017
Poor customer service
<p> Unnecessary deduction on my Edcon account without my concern and I was promised for a refund so I was told to was for 21 days and now it has been 2 months ...I have sent the all the details they wanted and they was no contact with me so I called them and they told me my ID copy is not clear and I re emailed again no 1 contacted me or whatsoever </p>
We have escalated the complaint to the Jet Maponya lMall management to address as our valued customer is not happy that the superior in store was not very helpful regarding an item that did not have a price tag, This is as per the post sent to us . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members.. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
We have escalated the complaint to the Jet Maponya lMall management to address as our valued customer is not happy that the superior in store was not very helpful regarding an item that did not have a price tag, This is as per the post sent to us . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members.. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
We have escalated the complaint to the Jet Maponya lMall management to address as our valued customer is not happy that the superior in store was not very helpful regarding an item that did not have a price tag, This is as per the post sent to us . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members.. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
We have escalated the complaint to the Jet Maponya lMall management to address as our valued customer is not happy that the superior in store was not very helpful regarding an item that did not have a price tag, This is as per the post sent to us . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members.. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,