1 reviews | Active since Dec 2016

17 Dec 2016, 12:50

Poor customer service

<p>Hi</p> <p>I have a serious problem with 2 staff @ Jet Mart Bree,namely Evenly & Anna.</p> <p>I bought 2 denim pants that were on promo bt I was charged original prices.I noticed this when I got to work & immediately went back to ask for my discount bt when I got there I was made to feel that it was my fault that they were not discounted bcs I was in a hurry & I was told that I'm rude.</p> <p>Evelyn did the refund bt only gave me R12 instead of R91 & when I said my money was short, I was told to stand aside while they assist other customers.</p> <p> </p>

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Replies (1)
Edcon
Edcon's reply21 Dec 2016, 16:20
Official

We must apologise for the delayed response.

Thank you for taking the time to share your concerns with us. Please be advised we are currently liaising with the store manager , you will be receiving feedback shortly.

Your reference number is ***/GO

Kind regards,
Edcon customer experience team,
***

Best regards,