Pillar to Post and Con Artist Tendances

I claimed for my ACC protection plan .Edgars was paid by the Insurance.My insurance over paid them, (this is due to the fact I was still paying while the insurance was being processed).This therefore means the amount overpaid is mine which the Edcon call center agent also confirmedon 27/11/14that money was due to me &will be paid to my Acc within 14days. There was no money I went on the 13/01/15 I was told my documents were lost , however they found them on the02/01/15 , money will be paid into my account in 30days from 02/01/15 Today on the 11/02/15 went to find out why the money is not paid into my account I was posted from pillar to post.Some consultant at Edcon told me that there is no way Edgars will refund my R1330 as edgars does not pay any amount more than R500 regardless of what they owe the client, when i asked why she said she does not know why, asked to speak to the manager was kept on hold for 30minutes then the call was cut.whenever asking for call references the call cetre agents claimed that there are no references.I how, ever manage to get some call refrences ***4(Nokuthula) 0415 (Dikeledi, who also gave me ***AN INVALID No). Spent yet anothe 2hr no suce