1 reviews | Active since Sept 2013
phone went for repairs and still not back after a month
<p>i bought a tablet on 20/06/2016 at JET Jabulani Mall and on 29/08/2016, i took the phone back as it was faulty. i was advised that it would take a maximum of 4 weeks to fix the phone. i have gone back several times to the store after the 4 weeks to check if my phone is available for collection. i have had no joy whatsover, my phone is still not back from wherever it was taken to be fixed and I am not getting a definate answer from JET stores or the people that are supposedly fixing my phone. I am extremely unhappy with the service that i have received from both parties. On certain occassions i was advised that the request was cancelled but no one was able to tell me why it was cancelled and who cancelled it and no one seems to know where my phone is. </p> <p>I want answers from this company and my fixed phone back...i want to be phoned by someone who speaks Xhosa or Zulu urgently.</p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Jabulani Mall management for actioning accordingly as the Tablet was sent in store for repairs . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Jabulani Mall management for actioning accordingly as the Tablet was sent in store for repairs . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.