PHONE INSURANCE ACCOUNT NO:

14/08/2018 got a phone Huawei Y3, as insurance pay out and I continued to insure the phone, got papers to proof it. On Monday 29th June, lodged an insurance claim for the same phone, even received sms from provider that claim has been received. On Monday 6th July went to the store to inquire about progress, only to be told that claim is invalid because the system had not insured the phone as it was 3rd claim. My point of argument is the fact that I was never notified prior to my claim that had transpired, I have been trying to get to the bottom of this but nobody is prepared to help me, I am being send from pillar to post. I feel endon insurance had been unfair to me. I pay my installments through my account, they should have notified me about their system kicking the Insurance out.