JM
Julia M
1 reviews | Active since Jun 2016
28 Jun 2016, 13:03
Phone *****
<p>I have a problem with people from Edgars. They sold a cell phone in Cape Town store while I am staying in Pretoria and they debit me for that account. I want that to be stopped. They have **********ly used my information to process a transaction in Cape Town store. How can you help me?</p>
Helpful (0)
Replies (4)0
Replies (4)
Edcon's replyOfficial
29 Jun 2016, 08:01We have received your concerns and apologise for the inconvenience caused by the matter. Please forward us the name of the store that you visited to submit the dispute for ********** purchases that were conducted on your account , so that we may contact them on your behalf . We will like to liaise with the store management on the matter reported by our valued customer. Please find the below reference number for your post ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply29 Jun 2016, 08:01
Official
We have received your concerns and apologise for the inconvenience caused by the matter. Please forward us the name of the store that you visited to submit the dispute for ********** purchases that were conducted on your account , so that we may contact them on your behalf . We will like to liaise with the store management on the matter reported by our valued customer. Please find the below reference number for your post ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's replyOfficial
29 Jun 2016, 09:13Official private reply:We have received your concerns and apologise for the inconvenience caused by the matter. Please forward us the name of the store that you visited to submit the dispute for ********** purchases that were conducted on your account , so that we may contact them on your behalf . We will like to liaise with the store management on the matter reported by our valued customer. Please find the below reference number for your post ********** 089/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply29 Jun 2016, 09:13
Official
Official private reply:We have received your concerns and apologise for the inconvenience caused by the matter. Please forward us the name of the store that you visited to submit the dispute for ********** purchases that were conducted on your account , so that we may contact them on your behalf . We will like to liaise with the store management on the matter reported by our valued customer. Please find the below reference number for your post ********** 089/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's replyOfficial
29 Jun 2016, 09:13Official private reply:We have received your concerns and apologise for the inconvenience caused by the matter. Please forward us the name of the store that you visited to submit the dispute for ********** purchases that were conducted on your account , so that we may contact them on your behalf . We will like to liaise with the store management on the matter reported by our valued customer. Please find the below reference number for your post ********** 089/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply29 Jun 2016, 09:13
Official
Official private reply:We have received your concerns and apologise for the inconvenience caused by the matter. Please forward us the name of the store that you visited to submit the dispute for ********** purchases that were conducted on your account , so that we may contact them on your behalf . We will like to liaise with the store management on the matter reported by our valued customer. Please find the below reference number for your post ********** 089/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
JM
Julia M's updateReviewer Update
31 Jul 2016, 04:41The name of the store I visited for the dispute is Edgars Denlyn in Mamelodi and it was on the 17 July 2016. Even worse my credit balance is increasing. For the past many years I have been a faithful customer for Edgars store. I pay my account on time and very well. Now they fail to assist me whereas it took me a lot of money for the petrol and time to go up and down for this matter.
Your help in time will be appreciated as my level of stress is up now.
JM
Julia M's update31 Jul 2016, 04:41
Reviewer Update
The name of the store I visited for the dispute is Edgars Denlyn in Mamelodi and it was on the 17 July 2016. Even worse my credit balance is increasing. For the past many years I have been a faithful customer for Edgars store. I pay my account on time and very well. Now they fail to assist me whereas it took me a lot of money for the petrol and time to go up and down for this matter.
Your help in time will be appreciated as my level of stress is up now.