sJ
shannen J
1 reviews | Active since Jan 2016
21 Jan 2016, 11:17
Payments
I would like to lay a complaint on the bad service that you get from edcon. They call to your workplace to tell you that they are handing you over to the law when you pay each month on a blocked account whichever amount you have. This is unacceptable
Helpful (0)
Replies (1)0
Replies (1)
Edcon's replyOfficial
23 Jan 2016, 11:31Hello shannenj01,
As per our telephonic conversation today at 11:13 AM. Thank you for taking the time and discussing the concerns you have on your account. Kindly be informed we have escalated your query to the Collection's Manager and feedback will be provided shortly.
Please accept our sincere apologies for all the frustrations this incident has caused you.
Your reference number: ***/GO. Should you requires further assistant please do not hesitate to contact our collections department on: ***
Kind Regards
Customer Experience Team
***
As per our telephonic conversation today at 11:13 AM. Thank you for taking the time and discussing the concerns you have on your account. Kindly be informed we have escalated your query to the Collection's Manager and feedback will be provided shortly.
Please accept our sincere apologies for all the frustrations this incident has caused you.
Your reference number: ***/GO. Should you requires further assistant please do not hesitate to contact our collections department on: ***
Kind Regards
Customer Experience Team
***
Edcon's reply23 Jan 2016, 11:31
Official
Hello shannenj01,
As per our telephonic conversation today at 11:13 AM. Thank you for taking the time and discussing the concerns you have on your account. Kindly be informed we have escalated your query to the Collection's Manager and feedback will be provided shortly.
Please accept our sincere apologies for all the frustrations this incident has caused you.
Your reference number: ***/GO. Should you requires further assistant please do not hesitate to contact our collections department on: ***
Kind Regards
Customer Experience Team
***
As per our telephonic conversation today at 11:13 AM. Thank you for taking the time and discussing the concerns you have on your account. Kindly be informed we have escalated your query to the Collection's Manager and feedback will be provided shortly.
Please accept our sincere apologies for all the frustrations this incident has caused you.
Your reference number: ***/GO. Should you requires further assistant please do not hesitate to contact our collections department on: ***
Kind Regards
Customer Experience Team
***