1 reviews | Active since Jan 2018
Payment not reflecting
Hi
I payed my installment on the 6th December 2017 but apparently it did not reflect on their system, hence I had to pay double.
I did go to the store and handed them the copy of the receipt, copy of my bank statement showing the payment being made, copy of bank card with card number, which they then sent through to head office.
Still no feedback as of today (5 January 2018) and I am worried that this will affect my credit rating.
Essentially, Edcon/Edgars has ****** money from me.
What am I to do now?
In response to your recent enquiry, please note that according to our records the payment was done in store and you will need to visit the store for payment to be traced and allocated into your account. The store will require transaction slip in order to log a call with our help desk for payment tracing and allocation.***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,
In response to your recent enquiry, please note that according to our records the payment was done in store and you will need to visit the store for payment to be traced and allocated into your account. The store will require transaction slip in order to log a call with our help desk for payment tracing and allocation.***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,