TA
Theresa A
1 reviews | Active since Apr 2014
12 Nov 2015, 12:23
PAYMENT NOT REFLECTING
I made a POS sale purchase on the 25th of October at Jetstores in Port Elizabeth but the payment of R340 is not reflecting. <br> <br> I have sent proof of payment to the call centre on numerous occasions but it has still not been resolved.<br> <br> Could somebody please assist me as Im ready to take legal action.<br> <br> <br>
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Edcon's replyOfficial
12 Nov 2015, 15:17Hello TheresaAckeer,
Thank you for notifying us of your shopping experience at our Edgars Greenacres Store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
Please be advised that an investigation is in progress, once your query has been finalised final feedback will be provided. In addition we would like to confirm receipt of your bank statement, however there is still additional details missing and we have submitted your bank statement to Edgars Greenacres management for further assistance.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards
Edcon customer experience ***
Thank you for notifying us of your shopping experience at our Edgars Greenacres Store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
Please be advised that an investigation is in progress, once your query has been finalised final feedback will be provided. In addition we would like to confirm receipt of your bank statement, however there is still additional details missing and we have submitted your bank statement to Edgars Greenacres management for further assistance.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards
Edcon customer experience ***
Best regards,
Edcon's reply12 Nov 2015, 15:17
Official
Hello TheresaAckeer,
Thank you for notifying us of your shopping experience at our Edgars Greenacres Store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
Please be advised that an investigation is in progress, once your query has been finalised final feedback will be provided. In addition we would like to confirm receipt of your bank statement, however there is still additional details missing and we have submitted your bank statement to Edgars Greenacres management for further assistance.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards
Edcon customer experience ***
Thank you for notifying us of your shopping experience at our Edgars Greenacres Store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
Please be advised that an investigation is in progress, once your query has been finalised final feedback will be provided. In addition we would like to confirm receipt of your bank statement, however there is still additional details missing and we have submitted your bank statement to Edgars Greenacres management for further assistance.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards
Edcon customer experience ***
Best regards,