sM
sibongile M
1 reviews | Active since Sept 2015
17 Sept 2015, 12:49
payment arrangement letter
I am soooooo frustrated with the service Ive recieved thus far. I am aware that my account is in arrears coz i had financial difficulties the past few months. I called in and made arrangements to pay and bring the account up to date.But I need an arrangement letter as well as my employer needs it URGENTLY!! I called the call centre but was not assisted,I even went to the branch @ Randburg Square and Northgate Mall but still could not be assisted. You guys are quick to remind me of payments and amounts over due but cant assist me with a letter.It is critical that i have it or else my contract will be terminated by my employer.<br> <br> <br> I need assistance urgently!!!
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Edcon's replyOfficial
18 Sept 2015, 15:32Hello MzekanSP,
Please note that our attempts to contact you on the number provided have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have queried with our collections department and have been advised that we are unable to assist with a payment arrangement letter as we do not draft these.
Any payment arrangement agreement made is only noted on the account.
We do however provide paid up letters which prove that the account has been settled and a settlement letter that reflect the balance that needs to be paid to settle the account.
For further information, kindly contact our collections department on ***
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind regards,
Edcon customer experience team
***
Please note that our attempts to contact you on the number provided have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have queried with our collections department and have been advised that we are unable to assist with a payment arrangement letter as we do not draft these.
Any payment arrangement agreement made is only noted on the account.
We do however provide paid up letters which prove that the account has been settled and a settlement letter that reflect the balance that needs to be paid to settle the account.
For further information, kindly contact our collections department on ***
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind regards,
Edcon customer experience team
***
Best regards,
Edcon's reply18 Sept 2015, 15:32
Official
Hello MzekanSP,
Please note that our attempts to contact you on the number provided have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have queried with our collections department and have been advised that we are unable to assist with a payment arrangement letter as we do not draft these.
Any payment arrangement agreement made is only noted on the account.
We do however provide paid up letters which prove that the account has been settled and a settlement letter that reflect the balance that needs to be paid to settle the account.
For further information, kindly contact our collections department on ***
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind regards,
Edcon customer experience team
***
Please note that our attempts to contact you on the number provided have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have queried with our collections department and have been advised that we are unable to assist with a payment arrangement letter as we do not draft these.
Any payment arrangement agreement made is only noted on the account.
We do however provide paid up letters which prove that the account has been settled and a settlement letter that reflect the balance that needs to be paid to settle the account.
For further information, kindly contact our collections department on ***
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind regards,
Edcon customer experience team
***
Best regards,