LL
LW L

1 reviews | Active since Jul 2017

31 Jul 2017, 16:45

Paying to be Disappointed

<p>Edcon Red Square Online is such a let down. Why is it still operational when the store has no stock to sell?</p> <p>I've ordered from the Red Square online store twice, and both times it was cancelled due to no stock. It's no wonder the group is losing customer loyalty, and profits. Tomorrow I shall cancel my Edgars Club.</p> <p> </p> <p>Then I was requested by email to provide the contents of my credit card for the refund process, why?! Edcon should have the details the second I hit the 'pay now' option and money was deducted.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Edcon
Edcon's reply01 Aug 2017, 11:29
Official

We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the matter to the E-commerce Online team regarding the refund status, they will action and revert back to you with feedback kindly provide wuith the order number on***. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.

Kind regards

Customer Experience Team

Call Centre ***